FAQ

Ordering

How do I place an order?

Add what you want to your cart and check out. You'll get an email confirming your order right after.

Can I cancel or change my order?

Yes, within 12 hours of placing it. After that the order is already being prepared and we can't make changes. Use the contact page and we'll sort it out fast.

Do you have a discount code?

Use WELCOME10 for 10% off your first order. One code per customer, applied at checkout.

Shipping and delivery

How much does shipping cost?

Standard shipping is $8. It's free on orders of $70 or more. We ship within the US only, and we don't offer paid expedited shipping because our partner warehouses can't reliably deliver faster than the standard window.

Where do my items ship from?

It depends on the product. Every product page tells you whether it ships from a warehouse in the United States or from our partner warehouse overseas, so you know before you buy.

How long will my order take?

US-stocked items usually arrive in 8 to 12 days. Overseas items usually arrive within 12 days, though it can occasionally take up to 15 business days. Check the product page for the specific window. Full details are in the shipping policy.

How do I track my order?

Once your order ships you'll get a tracking email with the carrier details and delivery updates.

Returns and problems

What's your return policy?

You can return unused items within 14 days of delivery. Contact us through the contact page to start the process. The refund policy has the details.

My item arrived damaged or faulty. What now?

Report it within 7 days of delivery through the contact page, with a couple of photos. We'll cover return shipping and send a replacement or a full refund.

I received the wrong item. What do I do?

Same as above: let us know within 7 days and we'll cover the cost of getting it back to us and making it right.

Who pays for return shipping?

If the item is damaged, faulty or wrong, return shipping is free. If you're returning something you simply changed your mind about, that cost is on you and the original shipping charge isn't refunded.

About Nookwell

Who is Nookwell?

We're a small, independently owned home-goods store based in Colorado. We pick things that solve small everyday problems around the house. More on the Our Story page.

Are you an online-only store?

Yes. There's no physical shop. Orders are packed and shipped by our partner warehouses in the United States and overseas.

How do I get in touch?

Use the contact page. We reply within one business day.